NRG Energy, Inc. ACCOUNTS RECEIVABLE SPECIALIST in Huntersville, North Carolina

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

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This position requires the ability to work in a very fast paced and quickly growing business that participates within the power and natural gas arena. The AR Specialist within the Operations Team to primarily focus on maintaining accurate accounts receivable records including the timely receipt and posting of payments, as well as other related back office functions. This position requires a highly motivated and loyal candidate with solid analytic and mathematical skills, as well as some technical skills to aid in the development of overall customer satisfaction.


  • Possess a thorough understanding of electricity/natural gas customer lifecycle from contract initiation to fulfillment and final account processing.

  • Correct AR accounting reporting exceptions.

  • Review aging and timely correct discrepancies causing aged past due balances.

  • Research and correct payment discrepancies and payment posting exceptions.

  • Perform returned payment processes for NSF checks and credit/debit card chargebacks, including entering adjustments for any applicable fees.

  • Assess early termination and miscellaneous fees.

  • Input and monitor pledges from agencies for payment of customer invoices.

  • Audit and maintain accurate, up-to-date records for critical care customers.

  • Monitor and report on pay arrangements, collection holds, and disputes

  • Complete the transfer of security deposits between locations.

  • Verify and create good payer deposit refunds.

  • Perform skip tracing and fraud detection functions.

  • Place accounts with Collection Agencies.

  • Update internal records based on Collection Agency adjustments and perform research if required.

  • Complete established bankruptcy functions including the timely completion of any required paperwork.

  • Adjust write-off balances upon receipt of payments.

  • Assist with overflow from Collection Team when warranted.

  • Create detailed process documentation when needed for training and resource reference.

  • Communicate and coordinate with internal departments.

  • Perform other duties as assigned


  • Associatesdegree or higherpreferred, or knowledge and experience commensurate with respect to accounts receivable and/or wholesale or retail energy industry.

  • Demonstrated understanding of EDI functions

  • Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze accounts receivable problems.

  • Excellent strength in analytical and mathematic skills, solving complex problems with minimal guidance.

  • Above average attention to detail and ability to multi-task in fast paced environment.

  • Capable of working independently and making decisions accordingly.

  • Demonstrates expertise in utilizing Microsoft Word and Excel.

  • Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner

  • Interact professionally with internal teams, executive level management, external vendors and utilities to acquire knowledge, resolve issues and manage projects.

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster(The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources