NRG Energy, Inc. Retail Operations Business Analyst in Huntersville, North Carolina

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

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This position requires the ability to work in a very fast paced and quickly growing business that participates within the power and natural gas arena. The Analyst works within the Operations Team to primarily focus on the processing, quality assurance, and timeliness of transactions and billing functions. This position requires a highly motivated and loyal candidate with solid analytic, process management, quantitative, and some technical skills to aid in the development of overall customer satisfaction.


  • Thorough understanding of electricity customer lifecycle from contract initiation to fulfillment and final account processing.

  • Analyze, summarize, and report detailed transactions and billing components related to customer accounts.

  • Responsible for timely resolution of transaction exceptions to provide complete and accurate fixes.

  • Identify issues using reporting methods to maintain compliance with internal SLAs around transaction accuracies and billing timeliness.

  • Process daily operational tasks related to the sending and receiving of electronic transactions between XOOM and vendors/utilities.

  • Proactively meet targets and take appropriate action on day to day market operations.

  • Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze complex business problems.

  • Create detailed process documentation when needed for training and resource reference and provide training as needed for internal and interdepartmental personnel.

  • Work within XOOM Energy s internal Customer Management Systems.

  • Support development of departmental and company processes & procedures.

  • Contributes to the execution and implementation of new business and/or regulatory requirements

  • Resolve reported issues in a timely and decisive manner, or escalate as appropriate

  • Acts as a subject matter expert for transaction and billing related questions.

  • Displays a high level of curiosity and translates it into new approaches to problem identification and solution

  • Perform other duties as assigned


  • Bachelor s degree preferred, or knowledge and experience commensurate with respect to wholesale or retail energy industry.

  • Ability to translate work into formats, such as Excel, as required for analysis.

  • Demonstrated proficiency with analytical and mathematical skills, solving complex problems with minimal guidance.

  • Exceptional attention to detail and ability to multi-task in fast paced environment.

  • Provides information in a useable form and on a timely basis to others who need to act on it.

  • Questions the way things have always been done to ensure that processes and results continue to be relevant and add value

  • Capable of working independently and making decisions accordingly.

  • Demonstrates expertise in utilizing Microsoft Word and Excel.

  • Familiarity with Microsoft SQL preferred, but not required.

  • Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner.

  • Interact professionally with internal teams, executive level management, external vendors and utilities to acquire knowledge and resolve issues.

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster(The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources