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Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that

saves our customers money every month.

Summary:

Vivint is seeking a Principal Product Manager to join its camera and video product team. As part of the team, you

will be responsible for delivering a strategic vision for the future of experience-based services that will be layered

on top of Vivint’s premium devices such as cameras. Premium services are a newer muscle for Vivint; therefore,

this high-visibility role provides a massive opportunity for you to define the vision, develop a clear strategy, and

deliver impact to customers and business. In addition to creating the future for services, you will take full

ownership in improving and building out Vivint’s Playback DVR service , which gives customers access to 24/7

recording and timeline. You'll partner closely with design, engineering, product marketing, and cross-functional

partners to drive key KPIs for customer satisfaction and business growth. To learn more, dive deeper into Vivint’s

products here .

Primary Responsibilities:

• Create and embody a culture of “customer-first” in approaching user and business problems, with

demonstrated success having shipped experiential products.

• Develop a strong vision and product strategy for our new experience-based services platform.

• Own all parts of the product – from vision and strategy to yearly roadmaps to executing on set

goals.

• Collaborate with other teams to ensure product opportunities are valuable to customers, viable

for the business, easy to use, and technically feasible.

• Write clear and concise product documents to get buy-in and receive investment to build.

• Work closely with cross-functional teams of designers, engineers, program, and QA to ensure

high-quality delivery against product roadmap.

• Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.

• Monitor product performance and proactively identify opportunities for product improvements.

• Identify opportunities for customer testing and drive execution while measuring and reporting

results.

• Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support

product channels for launch.

• Pursue product and industry knowledge, identify trends and opportunities, and become a subject

matter expert on designated products.

Required Skills:

• Independent in setting a vision, roadmap, and making decisions along the way, yet deliberate in

cascading decisions in all directions (peers, leaders, team members).

• Experience in developing, launching, and analyzing customer research activities and initiatives.

• Lead by influence on product team and across organization.

• Inspire our team and convince leadership to rally behind your vision.

• Develop and drive towards specific goals and KPIs.

• Demonstrated ability to multi-task and manage priorities, including multiple products.

• Proven ability to work under pressure to meet deadlines.

• Ability to clearly communicate across levels of the organization and departments in writing, orally

and interpersonally.

• Mentor and help develop product managers throughout the organization.

• Decisive and able to eloquently defend your decisions.

Required Education/Experience:

• Relevant work experience with defining and delivering multiple consumer software products and

services.

• Demonstrates deep commitment to solving customer problems and empathy for the consumer.

• Has managed subscription-based consumer software products that are deployed at scale greater

than 1M weekly active users.

• Well versed in the technical aspects of building software.

• Extreme comfort in creating structure out of ambiguous problems and works well with others to

support shared goals.

• Ability to learn quickly.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee /Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline • 401(k) + Employer Match

• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers,

phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a

safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the

employee m ust accept they have responsibility for maintaining the safety of themselves, their co-workers, and the

public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe

conditions, q

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.